Service Agreement

Tidy Clean, LLC Terms & Conditions

By utilizing the services of Tidy Clean, LLC, you hereby agree to adhere to and be bound by the following terms and conditions. If you do not agree to these terms and conditions, please refrain from booking any services with us.

Booking Confirmation

Booking a service through our website does not guarantee availability for the requested date and time. You will be contacted via email or phone to confirm your booking.

To secure your cleaning appointment, a non-refundable deposit of $75 will be required. This deposit will be deducted from the total cleaning fee.

Cleaning Crew

Our cleaning services are typically conducted by teams of two individuals, although additional cleaners may be assigned based on the complexity of the task or scheduling constraints. While we endeavor to maintain consistency in our cleaning personnel, occasional rotations may occur to ensure adequate cross-training and operational flexibility.

Rest assured, all our cleaning technicians undergo rigorous background screening to ensure integrity and accountability.

Right to Refuse Service

We reserve the right to refuse or terminate service under circumstances including, but not limited to, safety concerns, inappropriate or uncomfortable situations, presence of weapons on-premises, severe clutter, or disconnected utilities.

Furthermore, our cleaners retain the discretion to decline service in instances of unsanitary conditions or if they feel threatened or unsafe. In the event of an unreasonable cleaning request, our cleaners may refuse service on-site, and a cancellation fee will be applied.

Cleaning Day Preparation

Your quoted cleaning fee is based on the assumption that our cleaners will focus solely on cleaning tasks. We kindly request that you dedicate a few moments to tidying up your premises to facilitate our cleaners’ access to designated areas and surfaces. Should you require additional assistance with such preparations, please notify our office in advance to adjust your cleaning fee accordingly.

Add-On Services

We offer a range of supplementary services for an additional charge, including but not limited to interior window cleaning, blind detailing, baseboard detailing, dishwashing, kitchen cabinet, oven, and fridge cleaning, garage sweeping, patio cleaning, carpet washing, laundry, and bedding change.

We are happy to accommodate pet-friendly cleaning; however, we request that indoor pet activity be minimized during service for efficiency and safety. In the event of anxious or disruptive pet behavior, Tidy Clean, LLC reserves the right to withdraw its cleaners from the premises. Any cancellation fees incurred will apply accordingly.

Service Fees

While our instant pricing is based on extensive experience, adjustments may be made based on the actual condition of your premises. If significant discrepancies arise between the quoted price and the actual cleaning requirements, we will promptly notify you to discuss any necessary adjustments. In the event of communication failure, resulting in our inability to proceed with the service, a cancellation fee will be applied.

We retain the right to review and revise rates at any time to align with the service time required to meet our clients’ expectations. Clients will be duly informed of any such revisions.

Payments

To confirm your cleaning appointment, a deposit of $75 is required.

Payments for services rendered are due on the day of cleaning and can be made via check, cash, or credit card.

Refund Policy

We do not offer refunds for our services. However, in the event of oversight or error on our part, please notify us within 24 hours, and we will rectify the issue at no additional charge.

Recurring Service Discount

Recurring service discounts will be applicable after the initial cleaning service. Failure to maintain the agreed cleaning frequency may result in adjusted pricing to reflect the revised frequency.

Rate Increases

We reserve the right to adjust client cleaning rates based on changes in service frequency, home conditions, or living arrangements. Such adjustments will be communicated to the client promptly.

Lockouts

Clients are responsible for ensuring that their premises are accessible to Tidy Clean, LLC personnel on the scheduled service day. In the event of a lockout, every effort will be made to establish contact with the client to arrange entry. Failure to communicate within 20 minutes of the cleaning team’s arrival will result in the scheduled cleaning being skipped, and a $70 late cancellation fee will be applied to compensate for lost time and resources.

Rescheduling & Cancellations

Service reliability is paramount to us, and we request a minimum of 48 hours’ notice for any cancellations to avoid incurring a $75 cancellation fee. Clients are encouraged to communicate any scheduling changes promptly to facilitate smooth service delivery.

For rescheduling within 48 hours of your scheduled appointment, Tidy will issue clients a credit to be used for a future service date.

Clients may reschedule their services without incurring any fees up to 48 hours prior to scheduled appointments.

Alarm Systems

Clients with security systems are advised to deactivate them or provide our office with the necessary access codes and usage instructions. Any changes to security codes should be communicated promptly to prevent lockout charges.

Use of Homeowner’s Vacuum

Should clients opt to use their vacuum cleaner during our service, we do not assume liability for any damages or repairs to the unit. We recommend ensuring the vacuum’s operational status before our arrival to avoid disruptions to the cleaning process.

Cleaning Supplies

We supply all equipment and cleaning products necessary for our services. However, clients may request the use of specific green cleaning products or provide their cleaning supplies. In such cases, clients assume responsibility for any associated damages or liabilities.

Items We Cannot Clean

We specialize in general cleaning services and do not undertake specialized tasks such as mold removal or cleaning areas containing animal or human bodily fluids. Clients are responsible for identifying any such areas before service commencement.

Unreachable Areas & Heavy Items

For safety reasons, our cleaners are restricted from accessing heights beyond a step stool or moving objects exceeding 35 pounds. Clients are advised to move heavy items if cleaning behind them is desired.

Breakage/Damage & Loss Policy

While our cleaners exercise care during service, breakage or damage may occur on rare occasions. We carry insurance to cover damages caused by our cleaners, excluding those resulting from normal wear and tear or undisclosed fragile items. Clients are required to report any breakage or loss within 24 hours for resolution.

Cleaners Arrival Window

We strive to adhere to scheduled appointment times; however, unforeseen circumstances may cause minor delays. Clients will be notified of any significant deviations from the agreed arrival window.

Holidays & Inclement Weather

We do not operate on select holidays, and clients will be notified to reschedule appointments accordingly. Additionally, service may be suspended in cases of inclement weather to ensure the safety of our personnel.

Key Release

Client keys are securely stored and coded for confidentiality. In the event of key loss or termination of services, keys will be returned within 48 hours.

Non-Solicitation of Tidy Clean, LLC Cleaners

Clients agree not to solicit our cleaners for direct employment. Our cleaners undergo extensive training and screening, and solicitation may result in legal action.

Governing Law

Any disputes arising from the use of Tidy Clean, LLC’s website shall be governed by the laws of the State of Texas.

We value your partnership and strive to provide exceptional service at all times. Should you have any questions or concerns regarding our terms and conditions, please do not hesitate to contact us.

Tidy Clean, LLC reserves the right to modify these terms and conditions without prior notice.

Last Updated: [6/01/2024]